9419 0485 93
lonetoursandtravels@gmail.com
Lone Tours and Travels (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian data protection laws.
This Privacy Policy outlines how we collect, process, store, and use your personal data when you access our website, make bookings, or use any of our services.
Data Fiduciary: Lone Tours and Travels
Email: lonetoursandtravels@gmail.com
Phone:9419 0485 93
Address:Central Market Abi Guzar Srinagar, Kashmir 190001
We act as the Data Fiduciary for your personal data and are responsible for its lawful and secure handling under the DPDP Act.
We may collect the following categories of personal data:
Identity Data: Full name, date of birth, passport or ID numbers.
Contact Data: Email address, phone number, mailing address.
Financial Data: Payment method details (processed securely by payment gateways; we do not store card information).
Travel Data: Travel preferences, itinerary details, visa/passport info.
Usage Data: IP address, device details, browser data, and analytics (via cookies or similar tools).
Emergency Contact Information, if provided.
Your data is collected and used for the following purposes:
To process bookings and payments.
To issue travel confirmations and related documentation.
To communicate with you regarding your travel services.
To provide customer support.
To comply with applicable legal and regulatory obligations.
To improve our website, services, and user experience.
For marketing purposes, only with your explicit consent.
Under the DPDP Act, we process your personal data based on the following grounds:
Consent: For marketing communications and optional services.
Performance of Contract: To fulfill travel bookings and services.
Legal Obligation: To comply with applicable laws (e.g., KYC, tax, immigration).
Legitimate Use: For fraud prevention, security monitoring, and website improvement.
You may withdraw your consent at any time by contacting us (see Section 10).
We may share your data with:
Travel Partners: Hotels, transport providers, guides, and service operators.
Payment Gateways: For secure processing of transactions.
Government Authorities: When required by law or for visa/immigration processes.
Technology Vendors: For cloud hosting, analytics, or support.
We ensure these third parties handle your data in compliance with the DPDP Act and implement necessary data protection measures.
Where required, your data may be transferred outside India. Such transfers will be done in accordance with the provisions of the DPDP Act and under contractual safeguards to ensure adequate protection.
As a Data Principal, you have the following rights:
Right to Access: Request details of your personal data we hold.
Right to Correction: Request correction or completion of inaccurate or incomplete data.
Right to Erasure: Request deletion of personal data no longer required or upon withdrawal of consent.
Right to Nominate: Nominate another person to exercise your rights in the event of your incapacity.
Right to Grievance Redressal: File complaints regarding data handling practices (see Section 10).
To exercise your rights, please email us at [Insert Email Address]. We will respond within the timeframe required under the DPDP Act.
We do not knowingly collect data from children under the age of 18 without verifiable parental consent. If we learn that a child has provided us with personal data without such consent, we will delete it.
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required under applicable laws (e.g., accounting or regulatory requirements). Data is securely destroyed after the retention period ends.
In compliance with Section 13 of the DPDP Act, we have appointed a Grievance Officer:
Name: Irshad Ahmad Lone
Email: lonetravelkashmir@gmail.com
Phone: 700 6350 376
Response Time: We aim to resolve complaints within 7 business days.
If you are not satisfied with our resolution, you may escalate the matter to the Data Protection Board of India.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. These include:
SSL encryption for data in transit
Secure servers and firewalls
Limited access controls
Regular audits and vulnerability checks
We use cookies to personalize your experience, improve site performance, and analyze traffic. You may adjust your browser settings to disable cookies, but this may affect site functionality.
We may update this Privacy Policy from time to time to reflect changes in the law or our data practices. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes your acceptance.
For inquiries about this Privacy Policy or your personal data, contact:
Lone Tours and Travels
📧 Email:lonetoursandtravels@gmail.com
📞 Phone:9419 0485 93
📍 Address:Central Market Abi Guzar, Srinagar Kashmir. 190001
🌐 Website: https://lonetourandtravels.com